In order to strive towards business excellence Failte Ireland has introduced the Optimus suite of programmes. These programmes are designed to fulfil specific needs of companies or to provide an incremental development approach to achieving business excellence.
Clontarf Castle Hotel decided to to participate with this programme as they focus on the customer and upholds the concept of positive attitudes and the belief that each one of us can and must make a difference to the customer's experience.
The key to the Optimus Business Excellence programme is that everyone participates, from back of house employees to senior management. This holistic approach improves the lines of communication in your organisation by helping people understand how they contribute to the overall delivery of excellent customer service.
When particular barriers to Business excellence are identified, a group approach is taken to eliminating them. This motivates employees and improves co-operation, giving a shared, collective responsibility for service to everyone in the organisation.
Thursday, February 5, 2009
Dublin Tourism Business Team
DUBLIN TOURISM ANNOUNCES NEW BUSINESS TOURISM TEAM
New Appointments to the Dublin Convention Bureau
Frank Magee, Chief Executive, Dublin Tourism is delighted to announce the following appointments within Dublin Convention Bureau, the Business Tourism unit of Dublin Tourism.
Miriam Kennedy has been appointed to the position of a Manager and will lead the team and activities of the Dublin Convention Bureau, reporting to Ciara Sugrue, Head of Marketing and Development. Miriam has extensive business tourism experience and will be a valuable asset to the industry in this role. Miriam joins the company from Platinum One where she has held the roles of Head of Sales and Marketing and more recently Director of Events.
Jenny Finegan has been appointed to the new role of Conference Ambassador Executive. In her role as Marketing & Development Executive with Dublin Tourism, Jenny has worked with the trade, media and partners onmany diverse projects.
Kiela Brodigan is appointed as Marketing & Development Executive for Business Tourism. Kiela joins us from Tourism Ireland. She has been based in Tourism Ireland’s New York office for the last four years focusing on the US and Canadianmarkets.
Donna Brogan is a familiar face in Dublin Convention Bureau and is a member of the original DCB team. Donna has held the position of Marketing & Development Executive Assistant for the last four years and prior to that worked in tourism in France.
Dublin Tourism is delighted to present the full team at Dublin Convention Bureau and looks forward to an active and busy 2009 with all of our members. We value your support and wish you all a happy and successfulNew Year.
New Appointments to the Dublin Convention Bureau
Frank Magee, Chief Executive, Dublin Tourism is delighted to announce the following appointments within Dublin Convention Bureau, the Business Tourism unit of Dublin Tourism.
Miriam Kennedy has been appointed to the position of a Manager and will lead the team and activities of the Dublin Convention Bureau, reporting to Ciara Sugrue, Head of Marketing and Development. Miriam has extensive business tourism experience and will be a valuable asset to the industry in this role. Miriam joins the company from Platinum One where she has held the roles of Head of Sales and Marketing and more recently Director of Events.
Jenny Finegan has been appointed to the new role of Conference Ambassador Executive. In her role as Marketing & Development Executive with Dublin Tourism, Jenny has worked with the trade, media and partners onmany diverse projects.
Kiela Brodigan is appointed as Marketing & Development Executive for Business Tourism. Kiela joins us from Tourism Ireland. She has been based in Tourism Ireland’s New York office for the last four years focusing on the US and Canadianmarkets.
Donna Brogan is a familiar face in Dublin Convention Bureau and is a member of the original DCB team. Donna has held the position of Marketing & Development Executive Assistant for the last four years and prior to that worked in tourism in France.
Dublin Tourism is delighted to present the full team at Dublin Convention Bureau and looks forward to an active and busy 2009 with all of our members. We value your support and wish you all a happy and successfulNew Year.
Subscribe to:
Posts (Atom)
