In order to strive towards business excellence Failte Ireland has introduced the Optimus suite of programmes. These programmes are designed to fulfil specific needs of companies or to provide an incremental development approach to achieving business excellence.
Clontarf Castle Hotel decided to to participate with this programme as they focus on the customer and upholds the concept of positive attitudes and the belief that each one of us can and must make a difference to the customer's experience.
The key to the Optimus Business Excellence programme is that everyone participates, from back of house employees to senior management. This holistic approach improves the lines of communication in your organisation by helping people understand how they contribute to the overall delivery of excellent customer service.
When particular barriers to Business excellence are identified, a group approach is taken to eliminating them. This motivates employees and improves co-operation, giving a shared, collective responsibility for service to everyone in the organisation.
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